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New Client Information

Where are you located?

Our rehab center is conveniently located behind Mountain Vista Veterinary Hospital off of Poplar Sideroad in Collingwood Ontario. There is dedicated parking and separate entrance at the back of the main hospital.

I am not sure if rehab is an option for my pet. How can I find out more?

No problem! Please call our office or submit an enquiry on our website and our friendly pet rehab team will be able to help you determine if rehab will be right for your pet.

How can I tell if my pet is pain?

Our pets are very good at hiding their pain. Common signs of pain in our pets include "slowing down", limping, difficulty rising or laying down, difficulty with stairs, excessive panting, less interaction with family, licking at joints, decreased appetite, poor bathroom habits and muscle wasting. Our team uses assessment tools to help determine your pet's pain level and to come up with a treatment plan that works best for you and your pet.

Can I set up an appointment without a referral from my veterinarian?

Yes. Please call or submit your consultation request online. You do not need to be referred from your regular veterinarian in order to set up an initial rehab consultation with our veterinarian. We will request a medical history from your veterinarian and any results of diagnostic testing including x-rays, CT etc. or surgery notes. Only matters related to rehab services will be addressed by our veterinarian. All records of your visits will be forwarded to your regular hospital and we are happy to work with your veterinarian in order optimize patient care.

My dog has been diagnosed with a cruciate ligament tear, should I be considering rehab services?

Cranial cruciate tears or "cruciate disease" is one of the most common orthopedic conditions in our canine patients. Pet rehab can be extremely beneficial in managing patients with cruciate ligament tears. In the majority of cases, surgical management is required for the best outcome, but surgery alone is only part of equation. A well designed rehab program will help manage your pet's post-operative pain, build muscle tone and enhance the recovery process. We offer cruciate surgery at our hospital, but also work with other surgeons as part of your pet's recovery team. We recommend that you contact us before your pet's scheduled surgery so we can develop a "prehab" program to encourage the best possible outcomes.

What other pet conditions can benefit from rehab?

Orthopedic and neurological conditions, arthritis and pet obesity are amoung the common conditions that can benefit from rehab services.

Can I be present during my pet's rehab sessions?

Absolutely! Pet parents and caretakers are welcome and encouraged to attend rehab sessions.

What forms of payment do you accept?

We accept credit card and cash payments. Easy payments plans are available through Scratch Pay. Please check with your pet insurance company to see if rehab services are covered, as this may also be an option for those who have pet insurance. Payment is required at the time of service and value packages require payment at the time of enrollment.

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